At CyberRig, we strive to ensure a seamless shopping experience for our customers. If you are not entirely satisfied with your purchase, we are here to help with a straightforward return, refund, and shipping policy.
1. Return Policy
Eligibility for Returns:
Items must be returned within 30 days of the delivery date.
Products must be unused, in the same condition that you received them, and in the original packaging.
Certain items, such as software, digital products, or items that are perishable, custom-made, or personalized, are not eligible for returns.
Return Process:
To initiate a return, please contact our customer support team at [email protected] with your order number and reason for return.
Once approved, you will receive instructions on how to return the product.
The customer is responsible for the shipping costs of the return unless the product was defective or incorrect upon delivery.
2. Refund Policy
Refund Eligibility:
Refunds are applicable for items returned in original condition and packaging.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Refund Process:
If approved, your refund will be credited to your bank account within 5-10 business days.
In case of delays, please check with your bank or credit card provider as processing times may vary.
3. Exchanges
If you received a defective or damaged product, you may request an exchange instead of a refund. Exchanges are subject to availability. Please contact our customer support to initiate the exchange process.
4. Late or Missing Refunds
If you haven’t received your refund within the expected time frame, please:
Check your bank account again.
Contact your credit card company, as it may take some time before the refund is officially posted.
If you have completed these steps and still have not received your refund, please contact us at [email protected].
5. Shipping Policy
Processing Time: Orders are processed within 1-3 business days after payment is received.
Shipping Time: Depending on your location, delivery may take between 7-14 business days.
Shipping Costs: Shipping costs will be calculated at checkout based on your location and the selected shipping method.
Order Tracking: Once your order is shipped, you will receive a tracking number via email to monitor the delivery status.
International Shipping: We ship globally, but customs duties or additional fees may apply based on your country’s regulations.
For any questions or assistance, our customer service team is here to help.
